Free Your Healthcare Practitioners from Admin They Shouldn't Be Doing
I'm Richard, a New Zealand–based virtual medical admin. I take care of the phones, inboxes and follow-ups so your clinicians can stay with patients instead of staying late to finish admin.
This isn't a call centre or a bot. Every task is handled by a real person who understands NZ healthcare, ACC and the realities of a busy clinic.
Schedule Free ConsultationA Single Point of Contact for Your Admin
I'm Richard Ross, the person you'll actually be working with. Over more than 10 years in New Zealand healthcare administration I've seen the same pattern repeat: clinicians squeezed between full clinic lists and a growing pile of phone messages, emails and ACC paperwork.
Radmin Edge is deliberately small on purpose. When you bring me in, you're not getting a rotating team or a ticket system – you're working directly with me. I learn your systems, your clinicians and your patient flow, then quietly remove the admin that keeps stealing their time.
When I say "we", I usually mean you and me working together on a realistic plan for your practice, not a large anonymous agency.
Why Your Practice Keeps Drowning in Administration
On paper, your systems might look fine. In reality, many NZ clinics have days that look like this.
Morning clinic has already run over. The phone is ringing with a script query, two patients are at the desk trying to rebook, the inbox is full of ACC emails, and a nurse is asking "can you just quickly check this referral?". By the time everyone goes home, there's still a stack of admin waiting.
That's the gap I fill – not by replacing your team, but by taking specific pieces of admin off their plate so clinicians can use their training for clinical work, not inbox management.
Constant Phone Interruptions
Clinical time is disrupted by appointment requests, results queries and routine calls that break concentration and slow clinics down.
Email Overload
Shared inboxes and clinician inboxes fill with messages that all "look important" – clinical, admin and ACC mixed together.
Scheduling Friction
Double-bookings, gaps and no-shows appear when there isn't one person consistently watching the diary and managing changes.
Payment Follow-Up
Outstanding invoices build up while staff juggle competing clinical and admin priorities, quietly eroding cash flow.
Records Backlog
Paper documents and digital files pile up, needing digitisation and organisation for compliance and ease of access.
Staff Burnout
Front-desk staff, nurses and clinicians all "just quickly" pick up extra admin, increasing stress and the risk of errors over time.
Virtual Administrative Support That Fits How You Already Work
Instead of hiring more in-house staff, you add a dedicated healthcare admin who works alongside your team and systems.
Start Within Two Weeks
Skip lengthy recruitment processes. In most cases, I can start structured support within 14 days of engagement, subject to capacity and system access.
Predictable Service Structure
You and I agree a clear scope and monthly hours up front. Fees are set during consultation based on your practice size, systems and admin volume.
Healthcare-Specialised
10+ years of New Zealand healthcare admin experience, so you don't have to explain the basics of clinics, referrals, ACC and patient expectations.
Privacy Act 2020 Aware
Experience working under the Privacy Act 2020, with healthcare confidentiality and ACC workflows as part of day-to-day practice admin.
Flexible Scaling
Adjust service levels as your practice grows or changes, without redundancy processes or complex HR requirements.
No Long-Term Lock-Ins
I work with a 30-day notice period, so we both have enough time to adjust if anything changes – partnership without rigid contracts.
What I Do
Comprehensive virtual admin support for New Zealand healthcare practices, tailored to your clinic's reality.
Appointment Management
Scheduling, calendar optimisation, confirmations and no-show reduction in your chosen practice system, so clinicians' time is used well.
Email Management
Inbox triage, prioritisation, routine response handling and escalation to clinicians or internal teams where needed.
Patient Follow-Up
Systematic follow-up for appointments, treatment plans and admin requirements, helping patients stay on track with care.
Payment Follow-Up
Professional follow-up on outstanding invoices and payment-related communication, reducing the mental load on your team.
Virtual Reception (Standalone)
Virtual reception and call answering for service-based businesses and clinics that can't afford to miss calls or lose enquiries.
Records Management
Document scanning, digitisation and basic records organisation aligned with your existing systems and processes.
Why Choose Radmin Edge
10+ Years Healthcare Experience
Extensive background in New Zealand healthcare administration with a practical understanding of day-to-day clinic operations and patient contact.
NZ Compliance Awareness
Experience working under the Privacy Act 2020, familiarity with ACC processes, and an understanding of healthcare confidentiality expectations.
Practice Systems Expertise
Comfortable with tools commonly used in NZ practices including Gensolve, Ezybook, Medtech Evolution, Splose and Best Practice Software, and happy to learn others.
Professional Credentials
VA Foundry certified and a member of the NZ Virtual Assistant Network, with ongoing professional development in healthcare administration and virtual support.
New Zealand Based
Auckland-based service with an understanding of NZ healthcare context, regional differences and local patient expectations.
Clear Service Plans
Defined monthly hours and scope for each plan. Fees are confirmed during consultation, based on your practice size, systems and volume.
Virtual Admin Service Plans
Choose a level of support that matches your practice's current admin workload. Fees are discussed and agreed as part of your consultation, and you'll always know you're working directly with me.
Essential Admin Support
Focused appointment coordination and payment follow-up, ideal when your main pressure is scheduling and outstanding invoices.
View DetailsComprehensive Admin Support
Expanded coverage including email management and records digitisation, for practices with higher admin volumes and multiple clinicians.
View DetailsPremium Admin Support
High-coverage support with priority response and reporting, helping busy practices keep on top of complex admin and communication.
View DetailsVirtual Reception Service
Professional call answering by a real person, message handling and basic information for your callers. Operated as a complementary, standalone service.
Explore Virtual ReceptionIndicative Return on Time and Capacity
Example: 5-Doctor General Practice
Approximate practitioner time saved from admin tasks, returned to clinical care.
How It Works
A simple, structured process to add virtual admin support to your practice, with regular check-ins so it keeps working for you.
Initial Consultation
30-minute conversation with me to understand your practice, current admin workload, systems and key pain points.
Service Plan Recommendation
Recommendation of a starting service plan based on clinician numbers, admin volume and your preferred way of working.
Onboarding and Setup
Two-week structured onboarding covering system access, workflow documentation, scripts and communication norms.
Service Delivery and Review
Ongoing admin support with weekly reporting and regular check-ins to refine and adjust as your practice evolves.
Ready to Reclaim Clinical Time in Your Practice?
If your clinicians are spending too much time on admin, a short conversation can help clarify whether virtual admin support is a good fit for your practice. I'm happy for it to be a sense-check on what you're already doing – even if you decide not to work with me.
